Last Updated: August 27, 2026
Welcome to Solvour. These Terms of Service govern your access to and use of https://www.solvour.com/ and your purchase of products offered through our website.
Please read these Terms carefully before using our website or placing an order. By accessing our website, creating an account, or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to any rights that cannot lawfully be excluded or restricted under applicable Singapore law.
These Terms are intended to operate in accordance with the laws of Singapore, including applicable consumer protection and electronic transaction laws. Nothing in these Terms is intended to exclude, restrict, or limit any statutory right or remedy that cannot lawfully be excluded, restricted, or limited.
These Terms of Service (“Terms”) apply to:
Your use of the Solvour website;
Your purchase of products through our website;
Your interaction with our online services; and
Any other transactions or services expressly subject to these Terms.
Where separate policies apply to particular aspects of our services, those policies form part of these Terms. These may include our:
Privacy Policy;
Shipping Policy;
Return and Refund Policy; and
Any other terms expressly displayed on our website or at checkout.
If there is a conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
The website https://www.solvour.com/ is operated by:
PRECLOT PTE. LTD.
Registered Address:
60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: solvour1@outlook.com
Working Hours: 9:00 – 18:00
Unless otherwise stated, references to “Solvour”, “we”, “us”, or “our” in these Terms mean PRECLOT PTE. LTD.
You may contact us using the contact information above.
We may contact you using the email address, telephone number, phone number, or other contact information you provide to us.
Where permitted by applicable law, references to communications “in writing” include communications sent electronically by email or through other electronic means.
You may use our website only for lawful purposes and in accordance with these Terms.
By using the website, you represent that:
The information you provide to us is accurate and complete;
You will use the website in accordance with applicable laws and regulations;
You will not use the website for fraudulent or unlawful purposes; and
You will not knowingly interfere with the operation or security of the website.
If you are under the age required to enter into a legally binding transaction under applicable law, you should use the website only with the involvement and consent of a parent, guardian, or other person legally able to enter into the transaction on your behalf.
Products displayed on our website are offered subject to availability.
Product descriptions, specifications, prices, images, and other information are intended to provide accurate information about the products.
However, minor differences may occur due to:
Screen or device settings;
Lighting and photography;
Manufacturing variations;
Natural variations in materials; or
Other circumstances that do not materially affect the product.
Nothing in these Terms limits your rights in relation to products that are defective, materially different from their description, or otherwise do not conform to the contract.
When you submit an order through our website, you are making an offer to purchase the selected products at the price and on the terms displayed at the time of checkout.
After you submit an order, we may send an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted.
We may review and verify an order before accepting it.
A contract of sale will generally be formed when we communicate acceptance of your order, confirm that the order has been accepted, or dispatch the relevant product, depending on the circumstances and applicable law.
We may refuse or cancel an order where reasonably necessary, including where:
The product is unavailable;
The product listing contains an obvious error;
There is an obvious pricing error;
Payment cannot be successfully authorised;
Information provided by you is incomplete or inaccurate;
We reasonably suspect fraud or unauthorised activity;
We are unable to deliver to the specified destination; or
Circumstances outside our reasonable control prevent fulfillment.
If we cancel an order after payment has been received, we will generally refund the amount paid for the cancelled order or affected products, subject to applicable law.
An order number may be assigned to each purchase.
Please retain your order confirmation and order number.
When contacting us regarding an order, we may ask you to provide your order number, name, email address, or other information reasonably necessary to verify the transaction.
You are responsible for ensuring that your shipping and contact information is accurate and complete.
If incorrect information provided by you causes a delivery problem, additional costs or delays may occur. This does not affect any rights you may have under applicable law.
Product availability may change at any time.
We may limit the quantity of products that can be purchased by an individual customer where reasonably necessary, including to:
Prevent suspected fraudulent activity;
Prevent unauthorised resale;
Manage unusually large or duplicate orders;
Address inventory limitations; or
Maintain fair availability of products.
If a product becomes unavailable after an order has been accepted, we will contact you and provide an appropriate remedy, including a refund where applicable.
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, occasional errors may occur, including errors relating to:
Product descriptions;
Dimensions;
Product specifications;
Images;
Availability;
Prices; or
Other website information.
Where an error materially affects your order, we may contact you to explain the issue and discuss the available options.
Nothing in this section permits us to make false, misleading, or deceptive representations or to exclude any consumer protection rights that apply under Singapore law.
The applicable product price will be displayed on the website or checkout page before you submit your order.
Prices may be stated in the currency displayed on the website.
Unless otherwise stated, applicable taxes, delivery charges, or other charges may be added at checkout.
We take reasonable care to ensure that product prices are accurately displayed.
If an obvious technical, typographical, or pricing error occurs, we may contact you before fulfilling the order.
Where the displayed price is obviously incorrect, we may offer you the option to proceed at the correct price or cancel the affected order and receive a refund of amounts already paid, subject to applicable law.
Available payment methods will be displayed during checkout.
Payment may be processed by third-party payment service providers.
You agree that payment information may be processed by the relevant payment provider in accordance with its own terms and privacy policies.
An order may not be dispatched until payment has been successfully authorised or received.
Applicable taxes, duties, fees, or other charges required by law may apply to your purchase.
Where applicable, these charges will be displayed during checkout or otherwise communicated to you before completion of the transaction.
The amount of taxes or charges may depend on factors including the delivery destination, applicable laws, and the nature of the products purchased.
Shipping options, applicable shipping charges, and estimated delivery times will be displayed during checkout or in our Shipping Policy.
Estimated delivery dates are estimates only and may be affected by:
Product availability;
Order processing;
Delivery destination;
Courier or carrier operations;
Public holidays;
Severe weather;
Customs or regulatory requirements;
Transportation disruptions; or
Other circumstances outside our reasonable control.
We will make reasonable efforts to fulfil accepted orders within the estimated delivery period.
A delay in delivery does not automatically entitle either party to cancel the contract unless cancellation is permitted under applicable law or our applicable policies.
For additional information, please refer to our Shipping Policy.
Unless applicable law requires otherwise, responsibility for the product will generally pass to you when the product is delivered to the delivery address specified in your order.
We will not use this provision to exclude or restrict rights relating to products that are defective, damaged before delivery, incorrectly supplied, or otherwise fail to comply with the contract.
If your order arrives damaged or contains an incorrect product, please contact us promptly so that we can investigate and provide an appropriate remedy.
If you need to change an order, please contact us as soon as possible:
Email: solvour1@outlook.com
Mobile: +65 6702 3107
We will make reasonable efforts to accommodate change requests received before an order has been processed or shipped.
However, once processing or shipment has begun, changes may no longer be possible.
If a requested change affects the price, availability, or delivery arrangements, we will inform you of the applicable consequences before proceeding where reasonably possible.
If you wish to cancel an order, please contact us as soon as possible.
Email: solvour1@outlook.com
Mobile: +65 6702 3107
We will make reasonable efforts to process cancellation requests received before fulfillment or shipment.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow our applicable Return and Refund Policy.
Where a cancellation is accepted and a refund is due, the refund will generally be made using the original payment method unless otherwise agreed or required by applicable law.
Nothing in this section limits any statutory cancellation or other rights available to consumers under Singapore law.
Returns and refunds are governed by our applicable Return and Refund Policy.
If a product:
Is defective;
Is damaged;
Is materially different from its description;
Is the wrong product;
Is missing essential components; or
Otherwise does not conform to the contract,
please contact us promptly.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, refund, cancellation, or another appropriate remedy.
Singapore’s Consumer Protection (Fair Trading) Act 2003 provides statutory protections relating to unfair practices and certain goods that do not conform to contract. Nothing in these Terms is intended to remove or reduce those statutory rights.
If you experience a problem with a product, please contact:
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Please provide, where reasonably available:
Your order number;
Your name;
Product name;
Description of the problem;
Photographs or videos of the issue; and
Other information reasonably necessary to investigate the matter.
We may request additional information or photographs to help us determine the appropriate solution.
Any inspection or information request will not be interpreted as limiting your statutory rights.
We may make reasonable changes to our website, products, services, product information, or website functionality where necessary to:
Comply with applicable laws;
Correct errors;
Improve website functionality;
Improve product presentation;
Maintain security;
Address technical issues; or
Make reasonable operational improvements.
We will not use this provision to materially change an accepted order without appropriate notice or a legally permissible basis.
Where a significant change materially affects an existing transaction, we will provide appropriate notice and any options required by applicable law.
You must not use our website to:
Violate applicable laws or regulations;
Commit or facilitate fraud;
Submit false or misleading information;
Attempt unauthorised access to our systems;
Interfere with website security;
Introduce viruses, malware, or harmful code;
Scrape or systematically collect website information for unauthorised commercial purposes;
Impersonate another person or organisation;
Interfere with another customer’s use of the website;
Attempt to circumvent website security or technical restrictions; or
Use the website for any unlawful or abusive purpose.
We may take reasonable steps to protect our website, customers, and business from prohibited or harmful activity.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.
You should promptly notify us if you believe that:
Your account has been accessed without authorisation;
Your password has been compromised; or
Your account information is incorrect.
We may suspend or terminate an account where reasonably necessary to:
Protect website security;
Investigate suspected fraud;
Prevent unlawful activity;
Protect customers; or
Comply with applicable law.
Such action will not affect rights that have already accrued unless otherwise permitted by law.
Unless otherwise stated, intellectual property rights in the website and its content belong to or are licensed to PRECLOT PTE. LTD. or the relevant rights holders.
This may include:
Text;
Product descriptions;
Photographs;
Graphics;
Logos;
Designs;
Website layouts;
Product information;
Software;
Icons; and
Other website materials.
You may access and use the website for personal and lawful shopping purposes.
Unless permitted by law or authorised by us, you must not:
Copy substantial portions of website content;
Reproduce or distribute website materials commercially;
Modify website materials for commercial use;
Re-sell website content;
Publicly exploit our materials; or
Use our intellectual property in a manner that suggests unauthorised affiliation or endorsement.
Where our website allows you to submit reviews, comments, photographs, feedback, or other content (“User Content”), you remain responsible for the content you submit.
You should ensure that your User Content:
Is accurate to the best of your knowledge;
Does not violate applicable laws;
Does not infringe another person’s intellectual property rights;
Does not unlawfully disclose another person’s personal information;
Does not contain malicious software;
Does not contain fraudulent or deceptive material; and
Does not contain unlawful, threatening, abusive, or otherwise prohibited content.
By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and distribute that content for purposes reasonably related to operating, improving, promoting, and providing our website and services, subject to applicable law.
You retain ownership of your original User Content.
We may remove or restrict User Content where reasonably necessary to comply with applicable law or protect our website, users, or business.
Our website may use third-party services, including:
Payment processors;
Shipping and logistics providers;
Website hosting providers;
Analytics providers;
Customer support services;
Advertising or marketing services; and
Other technology providers.
Third-party providers may operate under their own terms and privacy policies.
Where appropriate, you should review the relevant third party’s terms and privacy policies.
Nothing in this section excludes our responsibilities under applicable law.
Our website may contain links to third-party websites.
These links are provided for convenience and may lead to websites that are not controlled or operated by us.
We are not responsible for the content, availability, security, or privacy practices of third-party websites, except to the extent required by applicable law.
You access third-party websites at your own discretion.
We may collect, use, disclose, and otherwise process personal data in connection with your use of our website and purchase of products.
Our collection, use, disclosure, retention, and protection of personal data are described in our Privacy Policy.
We intend to handle personal data in accordance with applicable Singapore data protection requirements, including the Personal Data Protection Act 2012 (PDPA), where applicable.
Personal data may be used for purposes including:
Processing and fulfilling orders;
Delivering products;
Processing payments;
Providing customer support;
Communicating with customers about transactions;
Managing accounts;
Preventing fraud and unauthorised transactions;
Improving our website and services;
Complying with legal obligations; and
Other purposes notified to you or otherwise permitted by applicable law.
The PDPA generally requires organisations to provide appropriate notification regarding the purposes for collection, use, and disclosure of personal data and imposes obligations relating to consent, purpose limitation, protection, accuracy, retention, and accountability.
For more information, please refer to our Privacy Policy.
When you use our website, submit an order, communicate with us electronically, or receive electronic notices from us, you consent to communicate with us electronically where permitted by applicable law.
You agree that electronic communications, order confirmations, invoices, notices, and other electronic records may be used to document transactions between you and Solvour.
Singapore’s Electronic Transactions Act 2010 recognises electronic records and electronic communications in the formation and validity of contracts, subject to the requirements and exclusions of applicable law.
You may contact us if you require information in another form where applicable law gives you a right to receive it in that form.
We will make reasonable efforts to maintain the availability and security of our website.
However, the website may occasionally be unavailable because of:
Maintenance;
Technical problems;
Internet or telecommunications disruptions;
Cybersecurity incidents;
Server failures;
Power outages;
Third-party service interruptions; or
Circumstances beyond our reasonable control.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in this section limits any legal rights or remedies that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, the website and certain website features are provided on an “as available” basis.
We do not guarantee that:
The website will always be available;
Website content will always be completely error-free;
All website functions will always operate without interruption; or
The website will always be free from every possible security vulnerability or harmful component.
However, nothing in these Terms excludes or limits any warranty, statutory protection, consumer right, or remedy that cannot legally be excluded or limited.
To the maximum extent permitted by Singapore law, we will not be liable for indirect, incidental, special, or consequential loss arising from your use of the website or purchase of products where such limitation is legally permitted.
Nothing in these Terms excludes or restricts liability to the extent such exclusion or restriction is prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict liability for matters that cannot lawfully be excluded or restricted, including liability arising from applicable statutory rights, fraud, or other circumstances where limitation would be unlawful.
Where applicable Singapore law requires a contractual limitation of liability to satisfy a reasonableness requirement, that requirement will apply.
The Unfair Contract Terms Act 1977 places statutory limits on certain exclusion and limitation clauses and includes a reasonableness framework in circumstances where the Act applies.
To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, or costs arising directly from:
Your unlawful use of the website;
Your intentional misconduct;
Your fraud;
Your material violation of these Terms; or
Your infringement of another person’s intellectual property or other legal rights.
This provision does not require you to indemnify us to the extent that the loss or claim was caused by our own unlawful conduct or by circumstances for which we are legally responsible.
Nothing in this section overrides any mandatory consumer protection or other statutory rights.
We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:
Natural disasters;
Severe weather;
Floods;
Fires;
Public emergencies;
Epidemics or pandemics;
Transportation disruptions;
Labour disruptions;
Telecommunications failures;
Power outages;
Cybersecurity incidents affecting third-party infrastructure;
Government actions or restrictions;
Import or export restrictions; or
Other events that could not reasonably have been prevented or avoided.
Where required by law, we will take reasonable steps to minimise the impact of such events and communicate material delays to affected customers.
We may update these Terms from time to time to reflect changes in:
Our business;
Products or services;
Website functionality;
Technology;
Security requirements; or
Applicable laws and regulations.
The updated Terms will be posted on our website with a revised “Last Updated” date.
Unless otherwise required by law, changes will generally apply to future use of the website and future transactions.
Where applicable law requires notice or consent for a material change affecting an existing transaction, we will comply with those requirements.
We may temporarily suspend, restrict, or discontinue access to all or part of our website where reasonably necessary to:
Perform maintenance;
Protect website security;
Investigate suspected fraud or unlawful activity;
Comply with applicable laws;
Protect customers; or
Protect our business or systems.
Suspension or termination of website access will not affect rights or obligations that arose before the suspension or termination, unless otherwise permitted by law.
These Terms are governed by the laws of Singapore.
Subject to mandatory consumer rights and applicable law, the courts of Singapore will have jurisdiction over disputes arising from or relating to these Terms or purchases made through our website.
Nothing in this section is intended to prevent a consumer from exercising a statutory right or remedy that cannot lawfully be restricted.
If you have a concern, complaint, or dispute, we encourage you to contact us first so that we can attempt to resolve the matter informally.
You may contact:
PRECLOT PTE. LTD.
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Please include your order number and a description of the issue where applicable.
Nothing in these Terms prevents you from exercising any right to contact a relevant government authority, consumer protection body, regulator, or other dispute resolution mechanism available under applicable Singapore law.
We aim to deal fairly and transparently with customers.
Nothing in these Terms is intended to:
Exclude rights provided by Singapore consumer protection laws;
Mislead consumers about their legal rights;
Exclude remedies that cannot legally be excluded;
Prevent consumers from exercising statutory rights; or
Contract out of mandatory legal requirements.
The Consumer Protection (Fair Trading) Act 2003 prohibits certain unfair practices, including conduct that may reasonably deceive or mislead consumers or involve false claims. It also provides statutory remedies concerning certain goods that do not conform to contract.
Where a provision of these Terms conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or disregarded only to the extent necessary to make it valid or enforceable.
The remaining provisions will continue in effect to the extent permitted by law.
If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce that provision.
A waiver will be effective only where made in accordance with applicable law.
We may transfer or assign our rights and obligations under these Terms in connection with:
A merger;
Acquisition;
Corporate restructuring;
Sale of assets;
Transfer of business; or
Similar business transaction,
provided that applicable legal requirements are satisfied.
You may not transfer your rights or obligations under these Terms where such transfer is prohibited by law or requires our prior consent.
These Terms, together with policies and terms expressly incorporated into them, including our:
Privacy Policy;
Shipping Policy;
Return and Refund Policy; and
Any applicable product-specific terms,
constitute the agreement governing your use of our website and purchases from Solvour, except where additional terms are expressly provided for a particular transaction.
If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.
If you have any questions regarding these Terms of Service, our products, your order, or our website, please contact us:
PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Address:
60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: solvour1@outlook.com
Working Hours: 9:00 – 18:00
Last Updated: August 27, 2026
https://www.solvour.com/ is operated by PRECLOT PTE. LTD.
We may update, modify, suspend, or discontinue portions of the website from time to time for operational, technical, legal, maintenance, or security reasons.
Access to our website may occasionally be unavailable because of maintenance, technical problems, internet disruptions, security incidents, or circumstances beyond our reasonable control.
We will make reasonable efforts to maintain website availability but do not guarantee uninterrupted access.
Unless otherwise indicated, intellectual property rights in website content belong to or are licensed to PRECLOT PTE. LTD. or the applicable rights holder.
Unauthorised commercial reproduction, distribution, modification, or exploitation of website materials is prohibited except where permitted by applicable law.
We strive to provide accurate and useful product and website information.
However, website content may occasionally contain typographical errors, outdated information, technical inaccuracies, or other mistakes.
Website information is provided for general informational purposes and should not be treated as professional, legal, financial, medical, or other specialised advice.
We take reasonable measures to maintain website security.
However, we cannot guarantee that the website, servers, or third-party systems used in connection with the website will always be free from viruses, malware, vulnerabilities, or other harmful components.
You are responsible for taking reasonable security precautions when accessing the website.
Our website may contain links to third-party websites.
Such links are provided for convenience and do not necessarily indicate that we endorse, control, or operate those websites.
You access third-party websites at your own discretion and should review their applicable terms and privacy policies.
These Terms are intended to comply with applicable Singapore laws and regulations.
Nothing in these Terms is intended to waive, restrict, or eliminate a consumer protection, warranty, refund, privacy, or other right that cannot legally be waived or restricted.
For questions concerning these Terms of Service, please contact:
PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Address:
60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Working Hours: 9:00 – 18:00
Last Updated: August 27, 2026
