Effective Date: August 27, 2026
At Solvour, we are committed to providing a convenient, transparent, and reliable delivery experience for customers purchasing our Kitchen Utensils and Planter products.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through https://www.solvour.com/.
Solvour is operated by PRECLOT PTE. LTD., a company incorporated in Singapore.
This Shipping Policy is intended to operate in accordance with applicable Singapore laws and regulations. Nothing in this policy is intended to exclude, restrict, or limit any consumer rights or remedies that cannot lawfully be excluded or limited under Singapore law.
Solvour ships eligible orders to destinations available at checkout.
Shipping availability may depend on:
The delivery destination;
Product availability;
Product size or weight;
Shipping carrier availability;
Applicable delivery restrictions; and
Other logistical or operational circumstances.
Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during the ordering process where applicable.
Customers should review the delivery information shown at checkout before completing their purchase.
After an order is successfully submitted and payment has been authorized or received, we generally require time to verify the order, prepare the products, inspect the items where appropriate, and package them for shipment.
Estimated order processing time: 3–5 business days.
Processing times are estimates and are not guaranteed delivery dates.
Orders placed during weekends, Singapore public holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
If an order requires additional processing because of inventory availability, fulfillment issues, address verification, or other circumstances, Solvour may contact the customer using the contact information provided with the order.
Once an order has been processed and handed over to the applicable shipping carrier, transportation time will depend on the destination and selected shipping service.
Typical estimated shipping times may include:
Standard Shipping: approximately 10–15 business days after dispatch.
Expedited Shipping: approximately 5–10 business days after dispatch, where available.
These timeframes are estimates only and should not be interpreted as guaranteed delivery dates unless Solvour expressly states otherwise in writing.
The total estimated delivery period generally consists of both:
Order processing time; and
Shipping and transportation time.
For example, based on the estimated processing and shipping periods above:
Standard Shipping: approximately 13–20 business days in total.
Expedited Shipping: approximately 8–15 business days in total.
Actual delivery times may vary depending on the destination, carrier operations, weekends, public holidays, customs procedures, weather conditions, transportation disruptions, and other circumstances.
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
If Solvour offers free shipping, promotional shipping rates, or other delivery promotions, the applicable eligibility requirements and conditions will be displayed on the website, product page, shopping cart, or checkout page.
Customers are responsible for reviewing the final order summary, including applicable delivery charges, before completing the purchase.
After an order is successfully submitted, Solvour may send an order confirmation to the email address provided by the customer.
The order confirmation may include information such as:
Order number;
Products purchased;
Quantity;
Purchase price;
Shipping charges, where applicable;
Delivery address; and
Other relevant order information.
Customers should review the order confirmation and contact Solvour promptly if any information appears to be incorrect.
An electronic order confirmation or other electronic communication may form part of the transaction records associated with the purchase.
When tracking information is available, Solvour or the applicable shipping carrier may provide tracking information to the email address associated with the order.
Tracking information may not become active immediately after an order has been dispatched.
It may take some time for the carrier’s tracking system to register the shipment and display movement or delivery information.
Once a shipment has been handed to the carrier, tracking updates will generally be provided through the carrier’s tracking system.
Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.
Delivery may be delayed by circumstances including:
Severe weather;
Natural disasters;
Singapore public holidays;
Carrier disruptions;
Transportation delays;
Incorrect or incomplete delivery information;
Customs or import procedures, where applicable;
Unexpected increases in shipping volume;
Address verification requirements;
Operational disruptions;
Carrier capacity limitations; or
Other circumstances beyond Solvour’s reasonable control.
Where reasonably possible, Solvour will assist customers in obtaining updated tracking or delivery information when a shipment is delayed.
A delivery delay does not automatically mean that an order has been cancelled or that a refund is immediately available. Any applicable cancellation, return, replacement, or refund rights will be determined in accordance with the circumstances, the applicable order terms, and Singapore law.
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please carefully review your:
Name;
Building or unit number;
Street address;
Postal code;
Contact number; and
Other delivery information
before submitting an order.
If you discover that your delivery address is incorrect, please contact Solvour as soon as possible.
Email: solvour1@outlook.com
Mobile: +65 6702 3107
We will make reasonable efforts to accommodate an address correction request received before the order has been processed or dispatched.
However, we cannot guarantee that an address can be changed after an order has entered processing or has been handed to a shipping carrier.
If a shipment is returned because the customer provided an incorrect or incomplete address, Solvour may contact the customer regarding available options and any applicable additional shipping costs, subject to applicable law.
If a carrier attempts delivery but is unable to complete the delivery, customers should follow the carrier’s instructions regarding:
Redelivery;
Collection or pickup;
Rescheduling;
Address verification; or
Other available delivery options.
If a shipment is returned to Solvour after unsuccessful delivery attempts, please contact us at:
We will review the circumstances and advise the customer of the available options.
Additional delivery charges may apply where a new delivery is requested due to circumstances attributable to the customer, subject to applicable law and the terms communicated to the customer.
If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first check, where appropriate, with:
Household members;
Building management or reception;
Neighbors;
Designated parcel collection areas; and
The applicable shipping carrier.
If the package still cannot be located, please contact Solvour as soon as reasonably possible.
Please provide:
Order number;
Tracking number;
Delivery address; and
Any relevant information regarding the missing shipment.
Solvour may work with the applicable shipping carrier to investigate the delivery status and determine an appropriate resolution.
If a package appears visibly damaged when delivered, customers are encouraged to photograph the external packaging before opening it, where reasonably possible.
After opening the package, please inspect the product and retain the packaging if damage is discovered.
If the product appears to have been damaged during transportation, please contact Solvour as soon as reasonably possible and provide:
Order number;
Description of the damage;
Clear photographs of the outer packaging;
Clear photographs of the affected product; and
Tracking information, where available.
We may request additional photographs or information reasonably necessary to investigate the issue.
Where the product is damaged or otherwise does not conform to the contract, Solvour will assess the matter and provide an appropriate remedy in accordance with the circumstances and applicable Singapore law.
Shipping issues and product issues are handled separately where appropriate.
If you receive a product that is:
Damaged;
Defective;
Incomplete;
Different from the product ordered; or
Otherwise does not conform to the contract,
please contact Solvour as soon as reasonably possible.
Please provide:
Your order number;
A description of the issue;
Photographs or videos showing the relevant issue, where reasonably available; and
Any other information reasonably required to investigate the matter.
Depending on the circumstances, the available resolution may include repair, replacement, price reduction, refund, or another appropriate remedy.
Nothing in this Shipping Policy limits any statutory rights or remedies available to consumers under applicable Singapore law.
For further information concerning returns and defective or non-conforming products, please refer to our Return Policy.
Depending on inventory availability, fulfillment arrangements, product characteristics, or warehouse location, products purchased in the same order may be shipped together or separately.
If an order is shipped in multiple packages, the customer may receive:
Multiple tracking numbers;
Separate shipping notifications; or
Packages delivered at different times.
Where Solvour decides to split an order into multiple shipments for its own fulfillment reasons, the customer will not be charged additional shipping fees solely because the order was split, unless additional charges were clearly disclosed and agreed to before purchase.
If you need to change or cancel an order, please contact Solvour as soon as possible.
Email: solvour1@outlook.com
Mobile: +65 6702 3107
We will make reasonable efforts to accommodate requests received before an order enters processing or is dispatched.
However, once an order has been processed, packed, or handed to a shipping carrier, cancellation or address changes may no longer be possible.
If an order cannot be cancelled before shipment, the customer may need to follow the applicable Return Policy after receiving the product.
Any statutory rights available under Singapore law remain unaffected.
For orders delivered outside Singapore, the shipment may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country or territory.
Where applicable, such charges may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Customers are responsible for providing accurate information required for customs or delivery purposes.
Solvour does not control customs authorities or the time required for customs clearance.
For international shipments, delivery estimates may therefore be affected by customs procedures and other requirements in the destination country.
Solvour generally ships orders to the delivery address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery address is complete and accurate.
Where a delay or failed delivery is caused solely by inaccurate or incomplete information supplied by the customer, Solvour may not be responsible for the resulting delay or additional delivery arrangements, subject to any rights or remedies that cannot legally be excluded.
A shipment may be considered delivered according to the delivery status recorded by the applicable shipping carrier.
Where appropriate, delivery may be confirmed through:
Carrier tracking records;
Delivery scans;
Proof of delivery;
Recipient confirmation; or
Other delivery records maintained by the carrier.
If a customer disputes a delivery confirmation, Solvour may request additional information and may work with the carrier to investigate the matter.
Solvour will make reasonable efforts to process and ship orders in accordance with the estimated timeframes stated in this policy.
However, Solvour will not be responsible for delays caused by circumstances outside its reasonable control, including:
Natural disasters;
Severe weather;
Epidemics or public health emergencies;
Government actions or restrictions;
Customs delays;
Carrier disruptions;
Transportation interruptions;
Port or logistics disruptions;
Labor disruptions;
System failures;
Unexpected supply or inventory disruptions; or
Other circumstances that could not reasonably have been prevented or avoided.
Where such circumstances occur, Solvour will make reasonable efforts to provide relevant information or assistance where practical.
Nothing in this section is intended to exclude or limit liability or consumer rights where such exclusion or limitation is prohibited by applicable Singapore law.
This Shipping Policy describes Solvour’s general shipping and delivery procedures.
Nothing in this policy is intended to:
Exclude statutory consumer rights;
Limit remedies available under applicable Singapore law;
Exclude liability that cannot legally be excluded; or
Prevent a customer from exercising any mandatory right or remedy available under applicable law.
If any provision of this Shipping Policy conflicts with a mandatory requirement of Singapore law, the mandatory legal requirement will prevail to the extent of the inconsistency.
If you have questions about shipping, delivery estimates, tracking information, address changes, delivery delays, or a shipment associated with your order, please contact us:
PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
We will make reasonable efforts to assist you with your order and provide relevant shipping and delivery information as efficiently as possible.
Last Updated: August 27, 2026
