Effective Date: August 27, 2026
At Solvour, we are committed to providing a convenient and reliable delivery experience for customers purchasing our Kitchen Utensils and Planter products. This Shipping Policy explains how orders are processed, shipped, and delivered.
Solvour ships eligible orders to destinations available at checkout.
Shipping options, costs, and estimated delivery times may vary depending on the destination, product, inventory availability, shipping carrier, and other circumstances.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
After an order is successfully submitted and payment has been authorized, we generally require time to verify, prepare, inspect, and package the products for shipment.
Estimated processing time: 3–5 business days.
Processing times are estimates and are not guaranteed delivery dates. Orders placed on weekends, holidays, or during periods of unusually high order volume may require additional processing time.
If an item requires additional processing because of inventory or fulfillment circumstances, we may contact you using the information provided with your order.
After an order has been processed and handed to the applicable shipping carrier, the transportation time will depend on the selected shipping method and destination.
Typical estimated shipping periods may include:
Standard Shipping: approximately 10–15 business days after dispatch.
Expedited Shipping: approximately 5–10 business days after dispatch, where available.
These are estimates only and are not guaranteed delivery dates.
The estimated time to receive an order generally consists of both processing time and shipping time.
For example, if an order requires 3–5 business days for processing:
Standard Shipping: approximately 13–20 business days in total.
Expedited Shipping: approximately 8–15 business days in total.
Actual delivery times may be shorter or longer depending on the destination, carrier operations, customs procedures where applicable, weather, holidays, and other factors outside our reasonable control.
Applicable shipping charges will be displayed during checkout before payment is completed.
If Solvour offers a free-shipping promotion or free shipping for qualifying orders, the applicable terms and eligibility requirements will be displayed on the website or during checkout.
Customers are responsible for reviewing the final order summary, including any applicable shipping charges, before completing their purchase.
When tracking information is available, Solvour or the applicable shipping carrier may provide tracking details to the email address associated with your order.
Tracking information may take some time to become active after a package has been handed to the carrier.
Once a package has been transferred to the shipping carrier, delivery updates are generally provided through the carrier’s tracking system.
Estimated delivery dates are provided for convenience and are not guaranteed.
Delivery may be delayed due to circumstances including:
Severe weather;
Natural disasters;
Public holidays;
Carrier disruptions;
Transportation delays;
Incorrect or incomplete shipping information;
Customs or import procedures;
Unexpected increases in shipping volume;
Address verification issues; or
Other circumstances beyond Solvour’s reasonable control.
If a shipment is delayed, we will make reasonable efforts to assist you in obtaining updated tracking or delivery information.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you discover that your shipping address is incorrect, please contact Solvour as soon as possible at solvour1@outlook.com.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
If a package is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping arrangements or charges may apply before the package can be reshipped, subject to applicable law.
If a carrier attempts delivery but is unable to complete it, please follow the carrier’s instructions regarding redelivery, pickup, or other available options.
If a package is returned to Solvour after multiple unsuccessful delivery attempts, please contact us at solvour1@outlook.com so that we can determine the available options.
If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, building management, neighbors, or the applicable carrier where appropriate.
If your package appears to have been lost or damaged during transportation, contact Solvour as soon as reasonably possible and provide your order number and relevant tracking information.
We may request photographs, carrier documentation, or other information necessary to investigate the issue.
Where applicable, Solvour will work with the shipping carrier to investigate delivery problems and determine an appropriate resolution.
If a product arrives visibly damaged, please document the condition of the package and product with photographs before disposing of the packaging.
Contact us at solvour1@outlook.com and provide:
Your order number;
A description of the damage; and
Clear photographs of the shipping package and affected product.
We will review the information and provide appropriate assistance in accordance with our applicable policies and applicable law.
Depending on inventory availability and fulfillment arrangements, products from the same order may be shipped together or separately.
If products are shipped separately, you may receive multiple tracking numbers or delivery notifications.
You will not be charged additional shipping fees solely because Solvour decides to split an order into multiple shipments unless additional charges were clearly disclosed and agreed to at checkout.
If you need to change or cancel an order, contact Solvour as soon as possible.
We will make reasonable efforts to accommodate requests received before an order has entered processing or shipment. However, once an order has been processed or handed to a carrier, cancellation or address changes may no longer be possible.
If the order can no longer be canceled, you may need to follow the applicable Return Policy after receiving the product.
Solvour generally ships orders to the delivery address entered by the customer during checkout.
Please carefully review your address before submitting your order. Solvour is not responsible for delays caused solely by inaccurate or incomplete information provided by the customer, subject to any rights or remedies that cannot legally be excluded.
If you have questions about shipping, delivery estimates, tracking information, or a shipment associated with your order, please contact us:
Solvour
Website: https://www.solvour.com/
Email: solvour1@outlook.com
Phone: +1 (406) 555-0167
Address: 309 W Broadway Street, Missoula, MT 59802, USA
We appreciate your business and will make reasonable efforts to keep your Kitchen Utensils and Planter orders moving toward you as efficiently as possible.
Last Updated: August 27, 2026
