Effective Date: August 27, 2026
At Solvour, we want you to be satisfied with your purchase of our Kitchen Utensils and Planter products. This Return Policy explains the general requirements and process for requesting a return. All returns are subject to the conditions and procedures described below, as well as applicable U.S. federal and state laws.
You may request a return for an eligible product within the applicable return period stated on our website, order documentation, or provided by our customer service team.
To be eligible for a return, the product generally must be:
Unused and in new condition;
In its original condition;
Returned with original packaging and included components, where applicable;
Free from stains, dirt, damage, odors, or other signs of use; and
Accompanied by sufficient order information to allow us to identify the purchase.
Certain products may be subject to additional return restrictions due to hygiene, safety, product condition, or other legitimate business considerations. Any applicable exclusions or special conditions will be communicated on the relevant product page, at checkout, or through customer service.
Returned Kitchen Utensils and Planter products should be returned in substantially the same condition in which they were received, except where the product is being returned because it arrived damaged, defective, or materially different from what was ordered.
For standard change-of-mind returns, products should not have been used, installed, modified, or otherwise handled beyond what is reasonably necessary to inspect the product.
Where applicable, please include the original packaging, accessories, manuals, components, labels, and other materials supplied with the product.
If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact Solvour as soon as reasonably possible.
Please provide:
Your order number;
A description of the issue; and
Clear photographs showing the product and the relevant damage, defect, or discrepancy.
We may request additional information or photographs when reasonably necessary to evaluate the issue.
If the problem is confirmed to be a product defect, shipping-related damage, fulfillment error, or another issue for which Solvour is responsible, we will work with you to determine an appropriate resolution, which may include a replacement, repair where applicable, or refund, subject to applicable law and product availability.
A standard return may be refused or a refund may be adjusted when a product:
Shows substantial signs of use;
Has been damaged after delivery through misuse, improper handling, or unauthorized modification;
Is missing essential components or accessories;
Has been altered or modified;
Is returned without sufficient order information;
Has been contaminated or exposed to substances that make it unsuitable for resale; or
Does not otherwise satisfy the applicable return requirements.
These conditions do not limit any rights you may have under applicable law concerning defective, unsafe, or incorrectly supplied products.
Before sending any product back, please contact Solvour and obtain return instructions.
Email: solvour1@outlook.com
Phone: +1 (406) 555-0167
Please provide your order number and, when requested, photographs or other information concerning the product.
Do not send a return to our business address unless Solvour specifically instructs you to do so. We may provide a designated return address depending on the product, order, warehouse, or return circumstances.
Our business address is:
Solvour
309 W Broadway Street
Missoula, MT 59802
USA
This address is provided for business correspondence and should not automatically be treated as the designated return address.
Please package the product securely to reduce the risk of damage during transportation.
Where possible, use the original packaging or appropriate protective packaging suitable for the product. Include the required order information inside the parcel if requested by our customer service team.
Please retain your return shipment tracking number and shipping receipt until the return has been fully processed. Solvour may not be responsible for a return shipment that is lost or damaged while being transported to us when the customer independently arranges the return shipment.
Unless otherwise required by applicable law or agreed by Solvour in writing, customers may be responsible for return shipping costs for voluntary returns, such as returns based solely on preference or a change of mind.
If an item is defective, damaged upon arrival, incorrectly supplied, or otherwise qualifies for a return at Solvour’s expense, we will provide appropriate instructions regarding return shipping.
Return shipping arrangements and reimbursement may vary depending on the circumstances of the return.
Once an eligible return is received and inspected, Solvour will determine whether the return meets the applicable requirements.
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, credit card issuer, PayPal, or other payment provider. Solvour does not control the processing time imposed by third-party financial institutions.
If a return qualifies for a refund, the amount will be determined in accordance with the applicable return terms, the circumstances of the return, and applicable law.
Where required by law, Solvour will provide the applicable refund or other remedy regardless of any general limitation stated in this policy.
Depending on product availability, Solvour may offer an exchange or replacement for an eligible product.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund, where applicable.
Customers seeking an exchange should contact us before shipping the original product back.
To help us process returns efficiently, customers should contact Solvour before sending products back.
Unsolicited packages or products sent to an address that has not been designated for returns may experience processing delays. We may contact the customer for additional information before determining how the return will be handled.
When requesting a return, please provide accurate information, including your order number and the email address or other contact information associated with the purchase.
This information helps us verify the transaction and process your request efficiently.
If you have questions about this Return Policy or would like to request a return, please contact:
Solvour
Website: https://www.solvour.com/
Email: solvour1@outlook.com
Phone: +1 (406) 555-0167
Address: 309 W Broadway Street, Missoula, MT 59802, USA
We encourage customers to contact us before returning any product so that we can provide the correct return instructions and help resolve the issue as efficiently as possible.
Last Updated: August 27, 2026
