Effective Date: September 29, 2026
Welcome to the Privacy Policy of Solvour.
Solvour is operated by PRECLOT PTE. LTD., a company incorporated in Singapore. We respect the privacy of individuals and are committed to managing personal data responsibly and in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (“PDPA”), as amended from time to time.
This Privacy Policy explains how PRECLOT PTE. LTD. (“Solvour”, “we”, “us”, or “our”) may collect, use, disclose, retain, protect, and otherwise process personal data when you visit or use:
or when you purchase our products, contact us, communicate with us, or otherwise interact with our business.
Our products primarily include Kitchen Utensils and Planter products.
By using our website or providing personal data to us, you acknowledge the practices described in this Privacy Policy, subject to any rights you may have under applicable law.
This Privacy Policy explains:
What personal data we may collect;
How and why we collect and use personal data;
The purposes for which personal data may be processed;
When personal data may be disclosed to third parties;
How we protect and retain personal data;
How you may access or correct your personal data;
How you may withdraw consent, where applicable;
How we handle overseas transfers of personal data;
How we respond to personal data breaches; and
How you can contact us regarding privacy matters.
This Privacy Policy applies to personal data collected through our website and through other interactions with Solvour that refer to or incorporate this Privacy Policy.
The organisation responsible for personal data covered by this Privacy Policy is:
PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: solvour1@outlook.com
Working Hours: 9:00 – 18:00
For purposes of this Privacy Policy, PRECLOT PTE. LTD. operates the Solvour website and is responsible for managing personal data in accordance with applicable Singapore data protection requirements.
If you have questions about this Privacy Policy, wish to access or correct your personal data, wish to withdraw consent, or have any other data protection request, please contact us using the information below:
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
We will review privacy-related requests and respond within a reasonable period and, where applicable, within the timeframe required by Singapore law.
For purposes of this Privacy Policy, “personal data” generally means data, whether true or not, about an individual who can be identified from that data alone or from that data together with other information to which we have or are likely to have access.
Personal data may include information such as your name, contact information, address, transaction information, and online identifiers or technical information where these can identify or relate to you.
Depending on how you interact with Solvour, we may collect different categories of personal data.
You may provide personal data when you:
Create or use an account;
Place an order;
Purchase Kitchen Utensils or Planter products;
Provide billing or shipping information;
Contact customer service;
Contact us by email or telephone;
Subscribe to marketing communications;
Submit a review, feedback, survey, or other content;
Participate in promotions or other activities; or
Otherwise communicate or interact with us.
Depending on the circumstances, this information may include:
Full name;
Email address;
Telephone or mobile number;
Billing address;
Shipping or delivery address;
Account information;
Order information;
Customer service communications;
Feedback and reviews; and
Other information you voluntarily provide to us.
When you purchase products from Solvour, we may collect information relating to your transaction, including:
Products purchased;
Order number;
Purchase amount;
Order date;
Shipping and delivery information;
Payment status;
Refund or return information; and
Other information reasonably necessary to process and fulfil your order.
Payment card information may be processed directly by third-party payment processors. Where payment services are provided by third parties, their own privacy policies and terms may also apply.
We do not intentionally retain complete payment card numbers when payment information is processed directly by third-party payment providers, except where retention is necessary and permitted for legitimate business, legal, security, or transactional purposes.
When you access or use our website, certain technical information may be collected automatically, depending on the technologies used.
This may include:
IP address;
Browser type and version;
Device type;
Operating system;
Language and general device settings;
General geographic information derived from technical information;
Pages visited;
Referring website;
Date and time of access;
Website interactions;
Cookies and similar identifiers; and
Other technical information relating to your device or browsing activity.
We use such information primarily to operate, secure, maintain, analyse, and improve our website and services.
Solvour may use cookies, web technologies, pixels, logs, and similar technologies to:
Operate and maintain our website;
Remember user preferences;
Maintain website functionality;
Understand how visitors use our website;
Improve website performance;
Maintain security;
Detect fraud or suspicious activity;
Measure the effectiveness of our website; and
Support other legitimate business purposes.
Third-party service providers, such as analytics, advertising, payment, hosting, or technology providers, may also use cookies or similar technologies where implemented on our website.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or prevent certain features from operating properly.
We may collect personal data through the following methods.
We may collect personal data when you:
Make a purchase;
Create an account;
Submit an order;
Contact us;
Request customer support;
Subscribe to communications;
Submit feedback or reviews;
Participate in promotions or surveys; or
Otherwise voluntarily provide information to us.
We may collect technical and usage information automatically when you visit or interact with our website through cookies, server logs, analytics tools, and similar technologies.
Where permitted by applicable law, we may receive personal data from third parties that help us operate our business, including:
Payment service providers;
Shipping and logistics providers;
Website hosting providers;
E-commerce technology providers;
Analytics providers;
Customer service providers;
Fraud-prevention and security providers; and
Other service providers supporting our business operations.
Where we receive personal data from third parties, we will handle that information in accordance with applicable law and this Privacy Policy.
We may collect, use, and disclose personal data for purposes that are reasonably appropriate in the circumstances and, where required by applicable law, for purposes for which we have obtained consent or are otherwise permitted to process the information.
These purposes may include:
Processing and fulfilling orders;
Providing products and services;
Processing or facilitating payments;
Arranging shipping and delivery;
Managing returns, refunds, exchanges, and other order-related matters;
Communicating with customers regarding orders;
Responding to enquiries and requests;
Providing customer support;
Managing customer accounts;
Maintaining and improving our website;
Understanding website usage and customer preferences;
Conducting analytics and business analysis;
Detecting and preventing fraud, abuse, or unauthorised activity;
Maintaining website, account, payment, and transaction security;
Administering promotions, surveys, reviews, and other activities;
Sending marketing or promotional communications where permitted by law;
Managing and improving our products and services;
Handling complaints and disputes;
Complying with applicable laws, regulations, court orders, and legal requirements;
Establishing, exercising, or defending legal rights and claims; and
Protecting our rights, property, customers, employees, and business operations.
We will not collect, use, or disclose personal data for purposes that are incompatible with the purposes for which the information was collected unless otherwise permitted or required by applicable law.
Where required by the PDPA, Solvour will obtain consent before collecting, using, or disclosing personal data for a particular purpose, unless an applicable exception under law applies.
Where we rely on consent, you may withdraw your consent by contacting us at:
Email: solvour1@outlook.com
You may also use available unsubscribe or preference-management functions included in our marketing communications.
Please note that withdrawing consent does not affect the legality of any collection, use, or disclosure carried out before your withdrawal.
If you withdraw consent, we may no longer be able to provide certain products, services, features, or functions where the relevant personal data is necessary for those purposes.
We will explain the likely consequences of withdrawing consent where reasonably appropriate.
Where permitted by applicable law, Solvour may send you promotional communications about our products, services, offers, promotions, or other information that may be relevant to you.
You may opt out of marketing communications by:
Using the unsubscribe function included in the relevant communication; or
Contacting us at solvour1@outlook.com.
Opting out of marketing communications does not necessarily stop service-related communications.
For example, we may continue to send communications that are necessary to:
Confirm or update an order;
Provide shipping or delivery information;
Process a return or refund;
Respond to a customer enquiry;
Maintain an account; or
Provide other important transactional or service-related information.
Where applicable to telephone numbers registered with Singapore’s Do Not Call Registry, Solvour will comply with the applicable requirements of the PDPA concerning marketing calls and text messages.
Where required, we will check or otherwise comply with applicable Do Not Call requirements before sending covered marketing messages to Singapore telephone numbers, subject to applicable exceptions and consents.
We may disclose personal data where reasonably necessary for the purposes described in this Privacy Policy and where permitted or required by applicable law.
We may share personal data with service providers that assist us with our business operations, including:
Website and hosting providers;
Payment processors;
Shipping and delivery providers;
E-commerce service providers;
Customer service providers;
Information technology providers;
Cloud storage providers;
Analytics providers;
Security and fraud-prevention providers;
Marketing or communications providers; and
Other contractors or service providers acting on our behalf.
We generally provide such parties only with information reasonably necessary to perform the relevant services.
Where appropriate, we take reasonable steps to ensure that our service providers protect personal data in accordance with applicable requirements.
We may disclose personal data to professional advisors, including:
Lawyers;
Accountants;
Auditors;
Insurers;
Consultants; and
Other professional service providers,
where reasonably necessary to operate, protect, or manage our business.
We may disclose personal data where we reasonably believe that disclosure is necessary or appropriate to:
Comply with applicable laws or regulations;
Comply with a court order or legal process;
Respond to a lawful request from a government or regulatory authority;
Protect the rights, safety, or property of Solvour, our customers, or others;
Detect or investigate fraud, security incidents, or unlawful activity;
Enforce our agreements, terms, and policies; or
Establish, exercise, or defend legal claims.
If PRECLOT PTE. LTD. becomes involved in a merger, acquisition, financing, reorganisation, sale of assets, corporate restructuring, insolvency, or similar transaction, personal data may be transferred or disclosed as part of that transaction, subject to applicable law and appropriate safeguards.
Because Solvour may use service providers, technology providers, payment providers, hosting providers, logistics providers, or other business partners located outside Singapore, personal data may in some circumstances be transferred to or accessed from jurisdictions outside Singapore.
Where we transfer personal data outside Singapore, we will take appropriate steps to ensure that the recipient provides a standard of protection for the transferred personal data that is comparable to the protection required under the PDPA, in accordance with applicable Singapore law.
This may include using legally enforceable contractual obligations, binding corporate rules, recognised certifications, or other legally permitted mechanisms or safeguards.
We may also disclose personal data to overseas service providers where such transfer is necessary to provide services requested by you or otherwise permitted by applicable law.
We aim to maintain personal data that is reasonably accurate and complete for the purposes for which it is collected, used, or disclosed.
You are encouraged to provide accurate information and to notify us if information associated with your account, order, or other interaction with us needs to be corrected.
You may request correction of your personal data by contacting:
We may take reasonable steps to verify the identity of the person making the request before making changes to personal data.
Subject to applicable law, you may request access to personal data that we hold about you and information about how we have used or disclosed your personal data within the applicable period.
To submit an access request, contact:
Email: solvour1@outlook.com
Mobile: +65 6702 3107
We may require sufficient information to identify you and locate the relevant personal data.
In certain circumstances permitted by the PDPA, we may not be able to provide access to particular information or may charge a reasonable fee for processing an access request.
Where we are unable to provide access, we will generally explain the reason to the extent permitted by law.
Subject to applicable law, you may request that we correct an error or omission in personal data that we hold about you.
Upon receiving a valid correction request, we will consider the request and take reasonable steps to correct the relevant personal data where required under applicable law.
We may verify your identity before processing a correction request.
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which the information was collected or for other legal or business purposes permitted under applicable law.
Retention periods may depend on:
The type and nature of the personal data;
The purpose for which the information was collected;
The nature of our relationship with you;
Whether the information is required for customer service or transaction records;
Legal, tax, accounting, regulatory, or reporting requirements;
The need to resolve disputes;
The need to enforce agreements; and
The need to prevent fraud or protect our legitimate business interests.
When personal data is no longer reasonably necessary, we will take reasonable steps to delete, anonymise, or securely dispose of the information, subject to applicable legal, regulatory, technical, and operational requirements.
Solvour takes reasonable security arrangements to protect personal data in our possession or under our control against risks such as:
Unauthorised access;
Unauthorised collection, use, disclosure, copying, modification, or disposal;
Loss;
Misuse;
Alteration; and
Other similar risks.
Depending on the circumstances, our security arrangements may include administrative, technical, physical, and organisational safeguards.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
You should avoid sending passwords, complete payment card numbers, security codes, or other highly sensitive information through unsecured communications.
Solvour maintains reasonable procedures for identifying, assessing, managing, and responding to personal data breaches.
Where we determine that a personal data breach is notifiable under the PDPA, we will comply with applicable notification requirements, including notification to the Personal Data Protection Commission and affected individuals where required.
Under Singapore’s data breach notification regime, where a breach is determined to be notifiable, notification to the PDPC must generally be made as soon as practicable and no later than three calendar days after the determination. Affected individuals must also be notified where required by law.
We may also take appropriate steps to contain, investigate, remediate, and prevent recurrence of a personal data breach.
Our website and services are intended for a general audience and are not specifically directed to children.
We do not knowingly seek to collect personal data from children where such collection would be unlawful.
If you believe that a child has provided personal data to us in circumstances where such collection was not appropriate or authorised, please contact us at:
We will review the matter and take appropriate action where required by applicable law.
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other online services.
These third parties may collect, use, or disclose personal data independently and may have their own privacy policies.
Solvour does not control the privacy practices of third-party websites or services and is not responsible for their independent privacy practices.
We encourage you to review the applicable privacy notices and policies of third parties before providing personal data to them.
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method selected, you may be redirected to or interact directly with a third-party payment platform.
Such payment providers may collect and process payment information according to their own terms and privacy policies.
Solvour generally receives only the information necessary to confirm and manage the transaction, such as payment status, transaction reference, or other relevant transaction information.
Where implemented on our website, Solvour may use third-party analytics, advertising, or measurement technologies to understand website usage, improve our services, measure campaigns, or provide relevant advertising.
These technologies may involve cookies, pixels, identifiers, or similar technologies.
The actual third-party services used by Solvour may change from time to time. Where applicable, their collection and use of information will also be subject to their own privacy policies.
You may be able to manage certain tracking technologies through your browser, device, or available website privacy controls.
Depending on applicable law and the circumstances, you may have choices regarding your personal data, including:
Requesting access to personal data;
Requesting correction of inaccurate personal data;
Withdrawing consent where processing is based on consent;
Opting out of certain marketing communications;
Managing certain browser cookie settings; and
Requesting information about our processing of your personal data.
These rights and choices are subject to applicable legal exceptions and requirements.
To submit a privacy-related request, please contact us:
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Working Hours: 9:00 – 18:00
Please include sufficient information to help us understand and process your request.
For security purposes, we may need to verify your identity before processing certain requests.
Where permitted by law, we may decline or limit a request where an applicable exception, restriction, or other legal requirement applies.
If you have provided consent for the collection, use, or disclosure of your personal data, you may withdraw that consent by contacting us at:
We will inform you of the likely consequences of withdrawing consent where reasonably appropriate.
Withdrawal of consent will not affect the legality of any collection, use, or disclosure carried out before the withdrawal.
In certain circumstances, we may continue to collect, use, or disclose personal data without consent where permitted or required by applicable law.
Solvour may engage service providers located in Singapore or other countries to provide services such as:
Hosting;
Cloud storage;
Payment processing;
Order fulfilment;
Shipping;
Customer support;
Analytics;
Website security;
Fraud prevention; and
Marketing or communications.
Where personal data is transferred outside Singapore, we will take appropriate steps to comply with the PDPA’s requirements concerning overseas transfers and to ensure a comparable standard of protection for the transferred personal data.
If you have a concern or complaint regarding our handling of personal data, we encourage you to contact us first so that we can review and address the matter.
You may contact:
PRECLOT PTE. LTD.
Email: solvour1@outlook.com
Mobile: +65 6702 3107
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
We will investigate privacy complaints and take reasonable steps to address concerns where appropriate.
You may also contact the Personal Data Protection Commission of Singapore or another relevant regulatory authority where permitted by applicable law.
We may update this Privacy Policy from time to time to reflect changes in:
Our business operations;
Our products or services;
Website functionality;
Technologies we use;
Data processing practices;
Applicable laws or regulatory requirements; or
Privacy and security practices.
When we make changes, we will update the effective date at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.
This Privacy Policy shall be interpreted in accordance with the applicable laws of Singapore, including the Personal Data Protection Act 2012, as amended from time to time, to the extent applicable.
Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded or restricted under applicable law.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our personal data practices, please contact us:
PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Mobile: +65 6702 3107
Email: solvour1@outlook.com
Working Hours: 9:00 – 18:00
Last Updated: September 29, 2026
