At Solvour, we aim to provide a convenient, secure, and transparent shopping experience by offering payment options that are available through our website and applicable payment service providers.
Solvour is operated by PRECLOT PTE. LTD., a company based in Singapore. Payment methods available to you may vary depending on your location, device, browser, order details, and the payment services available at the time of checkout.
Solvour may accept major debit and credit cards, including Visa, Mastercard, American Express, JCB, Discover, and other card networks where supported by our payment processing providers.
When you choose to pay by card, your payment information may be processed through secure payment gateways, acquiring banks, card networks, and other payment service providers involved in completing the transaction.
Payment authorization may take place in real time or within the timeframe determined by the relevant payment provider, card network, or card-issuing financial institution.
For security and payment-processing purposes, certain payment information may be transmitted to or processed by third-party payment service providers. Solvour does not require customers to provide complete payment card details through email or other unsecured communication channels.
Where payment information is processed by a third-party payment provider, that provider may handle the relevant information in accordance with its own terms, privacy policy, security requirements, and applicable laws and regulations.
If a payment is declined, reversed, duplicated, or otherwise appears incorrect, you may need to contact your card issuer or payment provider for further assistance. Solvour may also assist with transaction-related enquiries where appropriate.
Where available at checkout, Solvour may offer PayPal as a payment option.
When you select PayPal, you may be redirected to PayPal or provided with a PayPal payment interface to authorize your purchase.
Your PayPal account information and payment credentials are processed by PayPal in accordance with PayPal’s applicable terms, privacy practices, and security procedures.
The availability of PayPal may depend on your location, account status, device, transaction, and other conditions determined by PayPal.
Where available, Solvour may offer Apple Pay for customers using compatible devices and supported payment cards.
Apple Pay provides a payment method through Apple’s payment infrastructure and the applicable payment networks. Availability may depend on your device, browser, operating system, card issuer, region, and other technical requirements.
Any payment information processed through Apple Pay may be subject to Apple’s applicable terms and privacy practices, as well as the terms of the relevant payment networks and financial institutions.
Submitting an order through the Solvour website does not necessarily mean that payment has been successfully authorized or that the order has been accepted for fulfilment.
Orders may be subject to payment authorization, verification, fraud-prevention checks, inventory availability, pricing verification, and other reasonable security or operational procedures.
To the extent permitted by applicable law, Solvour may delay processing or decline or cancel an order where:
payment authorization cannot be obtained;
the payment information provided is incomplete or inaccurate;
a transaction appears unauthorized, fraudulent, or suspicious;
the selected payment method is unavailable or cannot be processed;
the product is unavailable or cannot reasonably be supplied;
there is an obvious pricing, product description, or listing error; or
circumstances outside our reasonable control prevent us from completing the transaction.
Where an order is cancelled after payment has been successfully processed, any applicable refund will generally be made to the original payment method, subject to the applicable refund policy and the processing procedures of the relevant payment provider.
Nothing in this Payment Method policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable Singapore law.
Solvour takes reasonable measures to protect payment-related information and reduce the risk of unauthorized access, use, disclosure, or transactions.
Where payment processing is provided by third-party payment service providers, payment information may be transmitted directly to or processed by those providers through their payment infrastructure.
No method of electronic transmission or storage can be guaranteed to be completely secure. Customers should therefore take reasonable precautions when making online payments, including using secure devices, updated software, and trusted internet connections.
Solvour will not normally ask customers to provide complete payment card numbers, passwords, one-time authentication codes, or other sensitive payment credentials by email.
If you receive a communication requesting sensitive payment information while claiming to represent Solvour, please contact us through the official contact information provided on our website before taking any action.
When you place an order or make a payment through our website, certain information may be collected, used, or disclosed for purposes such as processing your order, completing payment, preventing fraud, providing customer support, processing refunds, and fulfilling our legal or regulatory obligations.
Where applicable, Solvour handles personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and our Privacy Policy.
Payment-related personal data may be processed by payment processors, acquiring banks, card networks, financial institutions, fraud-prevention providers, or other service providers involved in completing or supporting a transaction.
We take reasonable measures to protect personal data in our possession or under our control against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks, as required by applicable law.
For further information about how personal data is collected, used, disclosed, retained, and protected, please refer to our Privacy Policy.
The currency applicable to your purchase will be displayed during the checkout process or otherwise indicated on the Solvour website.
Depending on your payment method and financial institution, your bank, card issuer, PayPal, or other payment provider may apply currency-conversion fees, foreign transaction fees, international transaction charges, or other fees.
Such fees are imposed by the relevant financial institution or payment provider and may not be controlled by Solvour.
Customers should check with their card issuer, bank, or payment provider if they have questions regarding fees or exchange rates applied to a transaction.
After completing a payment, you may receive an order confirmation or payment confirmation through the contact information provided during checkout.
An order confirmation indicates that we have received your order details. It does not necessarily constitute confirmation that the order has been accepted for fulfilment if further payment verification, stock verification, or other reasonable checks are required.
If you do not receive an expected confirmation, please contact our customer service team and provide your order details where available.
Where a refund is approved in accordance with our applicable Return and Refund Policy, Solvour will generally process the refund to the original payment method used for the transaction.
The time required for a refund to appear in your account may depend on the payment provider, card issuer, bank, or other financial institution involved in processing the payment.
Solvour does not control the processing time imposed by third-party financial institutions or payment providers.
If a payment is reversed, charged back, disputed, or otherwise challenged through a bank or payment provider, we may need to obtain additional information relating to the transaction before determining the appropriate next steps.
Any refund or payment adjustment will be handled in accordance with the applicable order terms, refund policy, and Singapore law.
If you believe that a transaction made through Solvour was unauthorized, incorrectly charged, duplicated, or otherwise disputed, please contact us as soon as reasonably possible.
You may also contact your card issuer, bank, PayPal, or other applicable payment provider in accordance with their dispute procedures.
Where a payment dispute or chargeback is initiated, Solvour may review the relevant transaction and provide transaction or order information to the applicable payment provider where reasonably necessary and permitted by applicable law.
Payment methods displayed at checkout may change from time to time.
The availability of a particular payment method may depend on factors including:
your location;
the currency of the transaction;
the products included in your order;
the transaction amount;
your device or browser;
the payment provider’s requirements;
your card or payment account; and
technical or operational availability.
If a particular payment method is not displayed at checkout, that payment method may not be available for the relevant transaction.
If you have questions about payment methods, payment authorization, refunds, or a transaction made through the Solvour website, please contact us using the information below:
PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Email: solvour1@outlook.com
Phone: +65 6702 3107
Working Hours: 9:00 – 18:00
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary depending on the nature and volume of enquiries, weekends, public holidays, and circumstances beyond our reasonable control.
This Payment Method policy explains the payment options and general payment procedures that may be available through Solvour. Specific payment availability may vary at the time of checkout.
Payment transactions may also be subject to the terms, conditions, privacy policies, security requirements, and processing procedures of the applicable payment provider, card network, bank, or financial institution.
Nothing in this policy is intended to limit, exclude, or waive any consumer rights or protections that apply under mandatory provisions of Singapore law.
By placing an order through Solvour, you acknowledge that your selected payment method may involve third-party payment providers and that the relevant transaction may be subject to their applicable processing terms and requirements.
