At Solvour, we value our customers and are committed to providing helpful and timely customer support.
Whether you have a question about our Kitchen Utensils or Planter products, need assistance with an order, or have a general inquiry about our website, our customer service team is available to assist you.
Email: solvour1@outlook.com
For questions relating to products, orders, payments, delivery, returns, refunds, or other general matters, please contact us by email.
We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary depending on the nature and volume of enquiries, weekends, public holidays, and circumstances beyond our reasonable control.
If you are contacting us about an existing order, please include your order number and any relevant details so that we can locate your order and assist you more efficiently.
For your security and privacy, please do not send complete payment card numbers, passwords, authentication codes, or other highly sensitive personal information by email.
Phone: +65 6702 3107
If you prefer to speak with our customer service team, you may contact us during our normal operating hours:
Working Hours: 9:00 – 18:00
For order-related enquiries, please have your order number available where applicable. This may help us locate the relevant order information and respond to your enquiry more efficiently.
For business-related matters, including wholesale enquiries, supplier opportunities, collaborations, partnerships, or other commercial proposals, please contact us at:
Email: solvour1@outlook.com
Please provide a clear description of your proposal together with your contact details and any relevant business information. Our team will review your enquiry and respond where appropriate.
Our business correspondence address is:
PRECLOT PTE. LTD.
60 PAYA LEBAR ROAD, #II-53
PAYA LEBAR SQUARE
SINGAPORE
Please contact us in advance before making an in-person visit, as customer service availability and access to the premises may vary.
If you need to return a product, please do not send merchandise to this address unless specifically instructed to do so. Please follow the applicable return instructions provided in our Return Policy, order documentation, or by our customer service team.
Sending a return to an unauthorised address may result in delays in processing your return.
If you have questions about our Kitchen Utensils or Planter products, our customer service team can assist with general product information, order-related enquiries, delivery questions, returns, and other customer service matters.
For product-specific enquiries, please provide the product name, order number, or other relevant information where applicable. This helps us better understand your request and provide a more accurate response.
When you contact us, we may need to collect certain information necessary to respond to your enquiry, such as your name, contact details, order information, and the contents of your request.
We handle personal information in accordance with our applicable privacy practices and Singapore’s Personal Data Protection Act 2012 (PDPA), where applicable.
Please only provide information that is reasonably necessary for us to address your enquiry, and do not include unnecessary sensitive information in your communications.
For more information about how we collect, use, disclose, and protect personal data, please refer to our Privacy Policy.
Solvour is operated by PRECLOT PTE. LTD., a company registered in Singapore.
Certain business functions, including customer service, payment processing, order processing, logistics, delivery, website operations, and fulfilment, may be supported by qualified third-party service providers where appropriate.
Where third-party service providers are involved, we take reasonable steps to work with service providers that support our business operations and customer service requirements.
Company: PRECLOT PTE. LTD.
Website: https://www.solvour.com/
Email: solvour1@outlook.com
Phone: +65 6702 3107
Working Hours: 9:00 – 18:00
Address: 60 PAYA LEBAR ROAD, #II-53, PAYA LEBAR SQUARE, SINGAPORE
Thank you for choosing Solvour. We appreciate your interest in our products and look forward to assisting you with your Kitchen Utensils and Planter needs.
